Returns & Exchanges

Initiate your peacockalley.com return or exchange by using our online Return Portal below.
FREE & EASY RETURNS link

FREE & EASY RETURNS

Initiate your peacockalley.com return or exchange by using our online Return Portal below.
Start a Return

60 DAY SATISFACTION GUARANTEE

Peacock Alley stands behind its products and quality controls. If you are not completely satisfied with the quality of a Peacock Alley product you purchased from PeacockAlley.com, or from one of our Peacock Alley stores, you may return the product to us within 60 days from the date you received the product for a refund or replacement product through our 60-Day Satisfaction Guarantee (“60-Day Guarantee”). Please note that because Peacock Alley is unable to control the quality of products sold by unauthorized sellers, the 60-Day Guarantee is not available for products purchased from unauthorized sellers.

Frequently asked questions

All faqs

How can I contact customer service?

Phone: 1-800-496-2880
Email: support@peacockalley.com
Hours: Monday-Friday | 8:30a-5:00p CT

ARE THERE ANY LIMITATIONS TO YOUR RETURN POLICY?

The following limitations apply to the 60-Day Guarantee:

  • All sales on items marked down or listed as "sale" are final and cannot be returned or exchanged.
  • All returned products must include an original receipt or other proof of purchase.
  • Products that are being returned to us must leave your possession within 60 days of the date of receipt or delivery of your purchase. The Peacock Alley 60-Day Guarantee is effective beginning on the date you receive your purchase.
  • Products are not eligible for the 60-Day Guarantee if they have been monogrammed or have been damaged due to improper or unreasonable use.
  • Custom-order products, including products with cut fabric yardage, are not eligible for the Guarantee.
  • All products returned pursuant to the 60-Day Guarantee are subject to return approval. Peacock Alley reserves the right to inspect and return products to the customer if they are not acceptable. Unaccepted returns will be shipped back with a letter stating our reason for denying the request.

For your protection, we recommend using the prepaid UPS shipping label sent to you after you start your return. Please keep the tracking number from your return shipment to ensure that the package is delivered to our warehouse.


Note: This policy applies only to Peacock Alley online or Peacock Alley brick-and-mortar retail purchases. If you are a Peacock Alley Trade customer, please log in to your account here for information on returns and exchanges.


WHAT IS YOUR RETURN POLICY?

  • All returned products must include an original receipt or other proof of purchase.

  • Products that are being returned to us must leave your possession within 60 days of the date of receipt or delivery of your purchase.

  • Products are not eligible for the 60-Day Guarantee if they have been monogrammed or have been damaged due to improper or unreasonable use.

  • Custom-order products, including products with cut fabric yardage, are not eligible for the Guarantee.

  • All products returned pursuant to the 60-Day Guarantee are subject to return approval. Peacock Alley reserves the right to inspect and return products to the customer if they are not acceptable. Unaccepted returns will be shipped back with a letter stating our reason for denying the request.

  • Peacock Alley reserves the right to inspect and return products to the customer if they are not acceptable. Unaccepted returns will be shipped back with a letter stating our reason for denying the request.

  • For your protection, we recommend using the prepaid UPS shipping label sent to you after you start your return. Please keep the tracking number from your return shipment to ensure that the package is delivered to our warehouse.

    Note: This policy applies only to Peacock Alley online or Peacock Alley brick-and-mortar retail purchases. If you are a Peacock Alley Trade customer, please log in to your account here for information on returns and exchanges.

WHEN WILL I RECEIVE MY REFUND?

For purchases made through Peacock Alley stores or website, refunds will be made within 30 days of receipt and after review of your returned product; refunds will be credited to you in the original form of payment.

CAN MY RECEIPT BE TRANSFERRED?

Refunds are limited to the original purchaser; no receipt is transferable.