How can I track an Order?

After your order has been processed at shipped, you will receive an email with your UPS tracking information.

How can I edit an order?

Please contact our Customer Experience team at +1 (800) 496-2880 or support@peacockalley.com with any questions or concerns regarding your order.

Shipping & Returns

What is your return policy?

Peacock Alley accepts new and unused online purchases within 30 days from the date of delivery. This policy applies only to Peacock Alley online or Peacock Alley brick-and-mortar retail purchases, and is not applicable to Peacock Alley wholesale account product returns or exchanges. See a detailed overview of our policies here.

*Effective August 14, 2023: For orders placed on or after August 14, 2023, a 15% restocking fee will be deducted from your refund amount.

How do I return or exchange a product?

Peacock Alley accepts new and unused online purchases within 30 days from the date of delivery. View our Returns & Exchange policy for more information. To start a return or exchange, visit our Returns Portal.

*Effective August 14, 2023: For orders placed on or after August 14, 2023, a 15% restocking fee will be deducted from your refund amount.

How can I contact Customer Service?

Phone: 1-800-496-2880
Email: support@peacockalley.com
Hours: Monday - Friday | 8:30a - 5:00p CT

Are there any limitations to your return policy?

The following limitations apple to the 30-Day Guarantee:

  • All sales on items marked down or listed as "sale" or "final sale" are final and cannot be returned or exchanged.
  • All returned products must include an original receipt or other proof of purchase.
  • Products that are being returned to us must leave your possession within 30 days of the date of receipt or delivery of your purchase. The Peacock Alley 30-Day Guarantee is effective beginning on the date you receive your purchase.
  • Products are not eligible for the 30-Day Guarantee if they have been monogrammed or have been damaged due to improper or unreasonable use.
  • Custom-order products, including products with cut fabric yardage, are not eligible for the 30-Day Guarantee.
  • Damaged or defective products or product that has been washed may be limited to exchange or the same product only.
  • All products returned pursuant to the 30-Day Guarantee are subject to return approval. Peacock Alley reserves the right to refuse the return if the products are not acceptable or are returned later than 30 days after delivery. Unaccepted returns will be shipped back with a letter stating our reason for denying the request.

When will I receive my refund?

For purchases made through Peacock Alley stores or website, refunds will be made within 30 days of receipt and after review of your returned product; refunds will be credited to you in the original form of payment. Shipping and handling fees are nonrefundable.

Refunds are limited to the original purchaser; no receipt is transferable.

*Effective August 14, 2023: For orders placed on or after August 14, 2023, a 15% restocking fee will be deducted from your refund amount.

Can my receipt be transferred?

Refunds are limited to the original purchaser; no receipt is transferable.

Peacock Alley Perks

What is Peacock Alley Perks?

Peacock Alley Perks is our loyalty program and as a member, you'll receive rewards, gain access to Peacock Alley exclusives, earn points toward online store credit with every purchase, and more.

Where can I sign up?

To become a Peacock Alley Perks member, click here to create an account. If you already have an online account, you have been automatically enrolled.

What are the loyalty reward levels?

Insider, Elite, and A-List

How do I earn points?

Earn points by creating an account, shopping online, leaving product reviews on your purchases, following us on social media and more!

How do I redeem my points?

Once logged in to your Peacock Alley account, your points will be available to add to your cart at checkout by using the dropdown menu. Log in here.

Do my points expire?

Your points will expire after 12 months of inactivity. If you are making a purchase or redeeming points, your points will never expire.

Is there a limit to the number of points I can earn?

There is no limit of points you can earn, but you can only redeem up to 1000 points ($100) at a time.

How do I check my points?

View your Peacock Alley Perks status level, reward points, and referrals by logging into your account.


How do I open a trade account with Peacock Alley?

If you are interested in opening a trade account or would like more information in the different types of accounts Peacock Alley has to offer, you can email your request at newaccount@peacockalley.com.


Where are your stores located?

Find the Peacock Alley store nearest you Find stores here.


What is the difference between Percale and Sateen?

Percale fabric is plain in weave and characterized by a matte finish and crisp hand. Just like your favorite crisp white shirt, percale sheets are a bedroom must-have, especially during the hot summer months. Our high-end cotton percale linens are light and invigorating yet incredibly soft. Percale fabric is lighter in weight and more breathable making it perfect for summertime or warmer climates.

Sateen fabric is woven to create a silky smooth surface with a luminous sheen and is known for its luster and drape. Sateen is usually a little thicker and more tightly woven. It has a soft, inviting touch, perfect to to snuggle into bed with during the cold winter months.

Learn more about Percale vs Sateen in our bedding guide here.

Where are Peacock Alley products imported from?

Our luxury bedding products are imported from mills in Portugal and Italy, many of which we have worked with for over 40 years. In the textile industry, these are countries known for their expertise and craftsmanship.

How do I care for my luxury linens?

Proper care of your Peacock Alley bedding will ensure a greater longevity. View our product care guide for more information.

I purchased a Peacock Alley product from a Tuesday Morning retail store, and I have a question about the product?

If you have purchased a Peacock Alley item through a Tuesday Morning retail store and have a question or concern about the item(s). You can email your inquiry to support@peacockalley.com, please include where you purchased the items as well as your contact information.

How do I find an item that is no longer listed online?

Our Peacock Alley Outlets are the place to find any discontinued product that is no longer listed online. View our Store Locator for more information.

Do you offer custom size bedding options?

Yes. If you're interested in a custom size of one of our bedding products (or our shower curtains), please contact us at 1-800-496-2880 or support@peacockalley.com.

How do I place and secure my Peacock Alley bed skirt?

We have created a step-by-step bed skirt diagram that would assist you in installing the perfect bed skirt. View & Download Bed Skirt Diagram.

Do you offer coupons or discounts on your products? Do things go on sale?

We very rarely run any types of sales. That said, you can find a list of online exclusive offers in bedding and bath products including a couple collections of sheets on sale. Every once and awhile you may see an offer for a Peacock Alley coupon or discount by signing up for our email list at the bottom of our homepage.