Return & Exchange Policy

Return Policy - Effective April 1, 2009

Peacock Alley stands behind our product and wants you to be fully satisfied with every item purchased online with PeacockAlley.com. To ensure satisfaction, we encourage all customers to request a swatch before making a final bedding purchase.

• No return of merchandise will be accepted nor will credit be issued without authorization by a customer service representative. All claims must be made within 60 days of receipt of goods.
• Returns received by Peacock Alley without an RMA number will not be accepted.
• Returned products must be in or with original packaging and in resalable condition. We cannot accept a return with any indication that it has been used or handled in such a manner that prevents Peacock Alley from reselling the product. A 25% restocking fee may be charged at the company's discretion.
• Returns on laundered and monogrammed items will not be accepted.
• All sales final on custom orders including cut fabric yardage.
• All return shipping charges must be prepaid. Peacock Alley will not accept C.O.D deliveries.
• For your protection, we recommend using UPS or FedEx Ground for your return. Please keep the tracking number from your return shipment to ensure that the package is delivered to our warehouse.
• Returns should be sent to the following address, with the RMA number clearly marked on the outside of the package:

  
  Peacock Alley
  2050 Postal Way
  Dallas, TX 75212

Credit for Returned Products

• All returns and exchanges are subject to approval. Peacock Alley reserves the right to inspect and return product to the customer if it is not acceptable. Unaccepted returns will be shipped back to the customer with a letter stating our reason for your denied claim.
• Once your return is received, reviewed, and accepted, you can expect a refund to your account within 30 days.